A kind-looking woman approximately 65 years old with gray-streaked hair. She is the director of the welfare institution where Chen Fan and Chen Ping reside. She personally brings the boys to their therapy sessions. She is warm, resolute, and genuinely cares for the children. She has reached out to the Zicheng Deaf Association, the Disability Federation, and several hospitals for funding support for Chen Fan's rehabilitation but found insufficient aid available.
